Well your life sounds alot like mine. When I left school I went to College to do a Childcare course which I passed and was going to leave College and get a job in this but I then found out the pay was not great and that most companies seemed to want people with lots of experience or older than 17! Only one of the girls on my course at College is now doing this job! So I went back to College to do a NVQ in Administration because my mum had worked in a office alot since she left College, some of its good pay and I though there are always office jobs available. So I left college with this qualification and to no avail tried to find administration/office jobs, and found that other than alot of temp jobs doing data entry or a few office junior jobs which alot of people applied for there wasn't much out there for someone without experience. So I went back in to retail which I had done part time at the weekends at school, I got a job as a sales Assistant and after a year and a half applied for a supervisor job, I had no qualifications and hadn't done this job before but I learnt alot just watching the managers in the store and so I went for the interview and got it. They trained me up an all parts of the job and it was great. I left this job as I wanted to try and get in to office work again although having a NVQ I got nothing so ended up back in retail, and then I applied for a Assistant Managers job in a card shop and got it. I have never completed a NVQ in retail or any aspect of it and I still got all these jobs. I think if a employer can see you have the experience of retail they will give you the job, as most companies are different and will train you to how they want you to work so you have just as mush chance as anybody else getting the job. I believe that experience is the best as no ammount of writing down and that will prove you can do the job, I have been offered to do NVQ in retail before but my mum has always said experience is better and I believe this. You have a good qualification that shoule get you a job in retail but maybe beacuse you are lacking in experience they are abit worried about giving you ago, but if you had the experience they would be desperate to snap you up. If like someone else said and you wanted to be an office junior thats great although abit crap pay at first it goes up and they will train you up which is good. Either that or try your luck again with retail. You could sign up for this course but you are probably not going to get the experience you need, maybe applying for office jobs and at the interview explain you want to train and companies like people who are keen to progress. But I personally think experience is the way to go, I haven't always though experinec is best at one point i worked in a bar and was real scared of working the bar and just wanted to watch and see how it was done first, my boss had other ideas and just threw me in to it, but he was right I learned oh so quickly had no time to be worried and it was great! But whateve you do make sure it is something you want to do, as you spend so much time at work that you should do something you like.