HATE Verizon Wireless? worst company ever?

i just experienced the worst customer support in my life.
and ive been paying for months for a broadband wireless device..
and it has not once connected me to the internet
i guess the reviews are true!
verizon is the worst company ever.
why do YOU hate verizon?
please share!
Update: IM STILL ON HOLD WITH THEM> its been 2 hours + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

damn device!
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